# What did PenFed get from AI that Uber didn't? Results.

> Plus: AI bills outrunning proof of value, a bank CEO's "human capital" apology, and a Try This to pressure-test any agent before it goes live.

By Brent Dixon, Dixon Strategic Labs · 2026-06-04 · Facts last verified 2026-06-12

- **Issue:** AI for FIs, 2026-06-04
- **Author:** Brent Dixon
- **Topics:** Personalfinancialmanagement, Business Models, Credit Unions, Infrastructure, Organization Design, Governance, Strategy, Fintech, Agentic Ai, Openai, Change Management

Plus: AI bills outrunning proof of value, a bank CEO's "human capital" apology, and a Try This to pressure-test any agent before it goes live.

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